1. Introduction

Welcome to Grime Fighters. These Terms and Conditions outline the rules and regulations for the use of Grime Fighters Cleaning Services LLC's Website, located at [Your Website URL].

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Grime Fighters if you do not agree to all of the terms and conditions stated on this page.

2. Intellectual Property Rights

Unless otherwise stated, Grime Fighters Cleaning Services LLC and/or its licensors own the intellectual property rights for all material on Grime Fighters. All intellectual property rights are reserved. You may access this from Grime Fighters for your own personal use subjected to restrictions set in these terms and conditions.

3. Collection of Information

Grime Fighters collects customer contact information and names to market and contact them. This information is used solely for our marketing purposes and to improve our services. We are committed to ensuring that your information is secure and will not be shared with third parties.

4. User Feedback

We value customer feedback and use it to improve our website and services. By providing feedback, you grant Grime Fighters Cleaning Services LLC the right to use, reproduce, and modify your feedback for any purpose.

5. Hyperlinking to our Content

Organizations may link to our website without prior written approval as long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

6. Content Liability

We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that are rising on your website.

7. Your Privacy

Please read our Privacy Policy for more information on how we handle your data.

8. Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request.

9. Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

10. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;

• limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• limit any of our or your liabilities in any way that is not permitted under applicable law; or

• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

Cleaning Crew We always work with teams of two, but occasionally more cleaners may be needed due to the complexity of work or busy schedule. We do our best to limit rotation of cleaners in your home while still providing suficient cross-training to our cleaning technicians. Our employees have been rigorously background screened and drug tested prior to working with us. You can rest assured all our staff has integrity and is held accountable. Right to Refuse Service We reserve the right to deny and (or) terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter, and disconnected utilities. Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe or threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot and you will be charged the cancellation fee. Cleaning Day Preparation Your price for cleaning is based on the cleaners focusing all of their time on cleaning. Therefore, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas and surfaces to be cleaned, including doors, counter-tops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time. Pets We will gladly work around pets, but we ask that indoor activity is limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, reserves the right to remove its employees from your home. Our employees are instructed not to enter a house if they believe an animal is a threat. Pets may behave differently if a family member is not present. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply. Service Fees Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises at the end, if we arrive to and a job that will require extra time, we'll call to let you know. If we are unable to reach you, the crew will have to leave and you will be charged the cancellation fee. We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards. will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid. Payments Payments must be made on the day of cleaning by check, cash, or credit card. Refund Policy We do not offer refunds. We have built our business to provide our clients with the best possible service available. Still, we realize that we are human, and from time to time things will get missed. Should this happen, email or call us within 24 hours and we will rectify the error at not charge. Recurring Service Discount Recurring discounts start AFTER the first cleaning service. If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency. Rate Increases Cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. Customer rate shall be increased annually by an amount not-to-exceed 8% of client’s current rate. Lockouts Clients shall make the service location accessible to personnel on the scheduled service day. If the team is locked out of the client's home, every effort will be made to establish contact with the client to arrange for entry to the home. If contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped and you will be charged a $70 late cancellation fee. This fee is necessary to compensate the employees for unexpected lost revenue and travel time. To avoid the fee, please provide us with a key or code to gain entry to your home. Rescheduling & Cancellations Service reliability is extremely important because we reserve a time especially for you. We request that you give us a minimum of 24 hours advance notice if you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee. Alarm If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code and proper directions for use. If the code should change, please let us know so you do not incur a lockout charge. Use of Homeowner’s Vacuum If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet and hard floor surfaces. Cleaning Supplies We provide the equipment and products needed to thoroughly clean your home. If you would like us to use green cleaning products only, please let us know before we start the service. If you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made, we ask that you have the cleaning chemicals and supplies ready so we can perform our cleaning service as efficiently as possible. Items We Cannot Clean Mold removal is a specialty; we cannot be liable for any mold-related risks in client’s homes. We cannot clean hoarding homes or areas containing any animal and human body fluids, blood, feces, vomit, cat litter boxes, bird cages, and urine or excretions. Unreachable Areas & Heavy items For safety and liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds. If you would like cleaning behind heavy objects, please move them prior to cleaning. Breakage/Damage & Loss Policy While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, and we carry insurance for damage or breakage caused by our cleaners. We are not liable for damage that is caused by normal wear and tear, improper installation of an item in your home, artwork, collectibles or family heirlooms not disclosed during the booking process. These items include but are not limited to artwork, collectibles, and family heirlooms, which are expensive and impossible to replace. The client should point out such items to us before starting the service. Please advise us how you would like your fragile items handled and anything regarding their care. Notification must be made within 24 hours of breakage or loss of any personal items. Identical replacement is always attempted but not guaranteed. Key Release Client keys are coded and stored inside a locked cabinet to which only the managers of have access. In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, will not be held liable for any damages or theft to the client home. Upon termination or cancellation of services, shall return any client key (s) in its possession no later than 48 hours after termination of services.